Returns and Refunds Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must be:

• Unused and unopened

• In the same condition in which you received it

• In its original packaging

• Accompanied by proof of purchase, such as your order confirmation or receipt

To request a return, please contact us at hello@lekkerseal.co.za before sending your item back.

Items returned without prior approval may be refused and sent back to the sender.

For any questions regarding a return, please contact us at hello@lekkerseal.co.za.

Change-of-Mind and Exchange Returns

If you have changed your mind or no longer want your order, and there is no fault with the product, we may accept a return provided that:

• You request the return within 30 days of delivery

• The product is unused and unopened

• The product is in its original packaging

• You provide proof of purchase

The following conditions apply to change-of-mind returns:

• A 15% restocking fee will be deducted from your refund

• Original delivery fees are non-refundable

• Return shipping costs are the customer’s responsibility

Once your return has been approved, we will provide instructions explaining where and how to send your package.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered.

Contact us at hello@lekkerseal.co.za within 72 hours of delivery if:

• Your item is damaged or defective

• You received an incorrect item

Please include clear photographs of the product, its packaging and any visible damage where possible.

We will assess the issue and arrange an appropriate solution, which may include a replacement, refund or another suitable remedy.

Exceptions and Non-Returnable Items

We cannot accept returns for:

• Sale or clearance items

• Gift cards
  

• Products that have been opened, used or partially used, unless they are defective or incorrect

• Products that cannot be resold for health, safety or quality-control reasons

Please contact us at hello@lekkerseal.co.za before returning an item if you are unsure whether it qualifies.

Refunds

We will notify you once we have received and inspected your return. We will then confirm whether your refund has been approved.

Where a refund is approved:

• The refund will be issued to your original payment method

• A 15% restocking fee will be deducted from change-of-mind returns, where applicable

• Original delivery fees will not be refunded

Approved refunds are typically reflected within 10 business days, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@lekkerseal.co.za.