Shipping and Delivery Policy

Accurate Delivery Information

Please carefully check your delivery details before completing your order.

Your street address, street number, unit or complex number, suburb, postal code and any necessary delivery instructions must be complete and accurate to ensure successful delivery.

LekkerSeal cannot be held responsible for delays, incorrect deliveries or missing parcels caused by incomplete or incorrect delivery information supplied by the customer. Orders affected by incorrect delivery details are not eligible for a refund.

PO Box Addresses

Some courier services may not deliver to PO Box addresses. We therefore recommend providing a physical home or business address wherever possible.

LekkerSeal may use different courier partners depending on the delivery location, parcel size and service availability. We reserve the right to select or change the courier used to fulfil an order.

Processing and Shipping Times

Processing time refers to the time required to prepare, pack and dispatch your order.

Shipping time refers to the courier’s estimated transit time after your order has been dispatched.

Once your order has been dispatched, you will receive tracking information where tracking is available.

Standard products that are in stock are typically dispatched within one business day, excluding weekends and public holidays.

Any estimated production or dispatch time displayed on a product page will take priority where it differs from the timeframes stated above.

Important Delivery Information

• Orders cannot be cancelled or refunded once they are in transit.

• Delivery addresses cannot be changed after an order has been fulfilled or dispatched.

• Customers must check their delivery information carefully before placing an order.

• If a parcel is returned to LekkerSeal because the address was incorrect or incomplete, or because the parcel was not collected, the customer will be responsible for any redelivery costs.

• Delivery timeframes are estimates and are not guaranteed.

• Delays may occur due to peak trading periods, courier disruptions, weather conditions, strikes, load constraints, customs processing or other circumstances outside our control.

• LekkerSeal is not responsible for delivery delays caused by courier providers or circumstances outside our reasonable control.

• LekkerSeal reserves the right to update this policy at any time.

International Shipping, Customs, Duties and Taxes

International orders may be subject to customs inspections, processing and clearance requirements in the destination country.

Customs authorities may hold parcels for several business days or longer. Customs processing is outside LekkerSeal’s control, and we cannot speed up the clearance process or accept responsibility for customs-related delays.

Import duties, taxes, customs charges and clearance fees are determined by the authorities in the destination country. These charges vary between countries and are not included in the product price or shipping fee unless expressly stated at checkout.

LekkerSeal cannot estimate, reduce, waive or reimburse customs duties, import taxes or clearance fees.

By placing an international order, you authorise LekkerSeal and its appointed couriers, customs brokers or service providers to submit and process the shipment on your behalf where required.

All import duties, taxes, customs charges and clearance fees are the responsibility of the recipient or purchaser and must be paid in addition to the product and shipping costs.

If the recipient refuses the shipment, fails to collect it or does not pay the required duties or taxes, the parcel may be returned to LekkerSeal or abandoned by the courier or customs authority.

Any return, storage, customs, disposal or redelivery costs resulting from an unpaid, refused or uncollected international shipment will remain the customer’s responsibility. Any refund considered after the parcel has been returned may be reduced by these costs.